Privacy Policy

1. Information We Collect

When you interact with our website or services, we may collect personal information including:

• Name
• Phone number
• Email address
• Service details or inquiries submitted through forms

This information is collected when you contact us, request services, or opt in to receive SMS communications through our website.

2. How We Use Your Information

We use your information to:

• Respond to service inquiries (tailoring, alterations, cleaning, embroidery, etc.)
• Send appointment updates, order status, and service notifications
• Provide customer support
• Improve our services and customer experience

3. SMS Messaging & Consent (10DLC Compliance)

By submitting your phone number through our website forms, you consent to receive SMS messages from Awn’s Tailoring & Cleaning.

• Message frequency may vary based on your interaction
• Message and data rates may apply
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance

We only send SMS messages to customers who have explicitly opted in, as indicated on our contact form.

4. Data Sharing & Third Parties

We respect your privacy.

• We do NOT sell, rent, or share your personal information with third parties for marketing purposes
• Your information may only be shared with trusted service providers (such as SMS platforms) to deliver messages or services
• We may disclose information if required by law

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain your information only as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations

7. Your Rights & Choices

You have the right to:

• Opt out of SMS communications anytime by replying STOP
• Request access, correction, or deletion of your data
• Contact us regarding any privacy concerns

8. Third-Party Services

Our website and messaging services may use third-party tools to support:

• SMS delivery
• Website forms
• Customer communication

These providers are required to safeguard your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy, contact us:

• Phone: 253-583-6864
• Email: awnstailoring@gmail.com
• Address: 6111 Lakewood Towne Center Blvd SW, Suite C, Lakewood, WA 98499